SHIPPING AND RETURNS POLICY
Shipping
Processing. Orders are packed and dispatched within 1 to 3 working days of payment clearing. We email you a tracking number as soon as your parcel is on its way.
Singapore. We ship within Singapore using Registered Tracked Package. Delivery usually takes 1 to 3 working days after dispatch.
International. International delivery is 7 to 20 working days, but this varies by destination and customs processing.
Shipping charges. Shipping is calculated at checkout by destination and order value.
Customs, duties and taxes. For international orders, customs and duty charges may apply and the buyer is responsible for any import duties, taxes or customs fees charged by the destination country. These are set by the customs authority and are not included in your order total.
Incorrect addresses. Purchases will be shipped to addresses provided by the customer and we cannot be held responsible if an incorrect address was provided. Please ensure that the details of the delivery address is correct when ordering. Packages cannot be re-routed once they have been sent.
Packaging. Every piece is packed in a protective jewellery box. Display boxes, stands and props shown in photos are for styling only and are not included unless the listing says so.
Returns and Refunds
We want you to love your piece. If it is not right for you, you can return it within 7 days of delivery, provided it meets the conditions below.
How to return an item
Email us at carolyn@millsheirlooms.com within 7 days of receiving your order, with your order number and the reason for the return.
We will confirm the return and send you the return address.
Ship the item back within 7 days of delivery. Please send us the tracking details.
Conditions for a return
The piece must be returned in the same condition it was sent: undamaged, with the same stones and the same size, and in its original packaging.
The return shipping cost are paid by the buyer.
We cannot accept returns of items that have been altered, damaged or resized after delivery.
Refunds
Once we have received the piece and confirmed it is in its as-sold condition, we will refund the purchase price to your original payment method within 7 working days. Original shipping charges, and any fees we cannot recover from payment providers, are not refunded.
Items that cannot be returned
Resized, engraved or otherwise personalised pieces
Items marked "final sale"
Damaged, faulty or not as described
If your piece arrives damaged or is materially different from its listing description or photos, contact us right away at carolyn@millsheirlooms.com with photos. We will arrange a repair, replacement or refund as appropriate. This applies even to items that are otherwise final sale.